Top 6 Convenient Services for KTZ Passengers

30-01-2026

Passenger Transportation JSC consistently develops digital and service solutions aimed at improving the convenience and quality of service for passengers. Today, the company presents the top 7 most popular services used daily by passengers of the national carrier.

1. Online Train Board — https://tablo-railways.kz/ru

The online board allows you to track passenger train movements in real time. Passengers can obtain up-to-date information on schedules, train locations, arrival and departure times, and learn about potential delays. This service ensures transparency and efficiency, helping them plan their trips more efficiently.

2. Ticket Sales Website — https://bilet.railways.kz

The company's official website for purchasing train tickets online. The service is commission-free and available 24/7. Passengers can select a route, class of service, pay for their ticket using a convenient method, and receive an electronic travel document. Using the website eliminates the need to visit ticket offices, saving passengers time.

3. https://temirzholy.kz — official website of JSC Passenger Transportation

The official website temirzholy.kz brings together all key passenger information in one place. Here, you can quickly obtain up-to-date information on rail travel, services, fares, and travel regulations, as well as learn more about the activities of JSC Passenger Transportation.

4. Single Contact Center — 1433

The single toll-free contact center number provides passengers with consultations and prompt answers to all questions related to rail travel. Center staff can help clarify schedules, baggage rules, ticket refund procedures, and other service issues.

5. WhatsApp for complaints and suggestions — +7 776 714 5686

A WhatsApp chat is available to improve the quality of service and provide direct feedback to passengers. Passengers can submit complaints, suggestions, or feedback. Additionally, QR codes are installed on trains; by scanning them, passengers can directly access WhatsApp chat and leave a message. This allows us to respond promptly to inquiries and incorporate passenger feedback when improving services.

6. Darmen — a system for monitoring road and weather conditions

The Darmen app helps passengers monitor road and weather conditions. The service allows passengers to consider weather factors and road conditions when planning their trip, improving travel safety and comfort.
 

Press service of JSC «NC«Kazakhstan Temir Zholy»