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The National carrier asks passengers to be vigilant

Ұлттық тасымалдаушы жолаушылардың қырағы болуын сұрайды

As previously reported, from July 1, 2019, Passenger Transportation JSC switched to an improved system of sales of electronic travel documents (tickets). The updated automated system significantly reduces the likelihood of fraud in the field of ticket sales, including not allowing you to quickly "catch" the tickets that were returned by passengers.

However, the national carrier reports that tickets previously purchased through “unscrupulous” ticket offices can still be sold at train stations by dealers.

Thus, Passenger Transportation JSC draws the attention of passengers to the fact that the actions of dealers are illegal. If you witnessed illegal actions of dealers, please inform law enforcement authorities.

We remind you that the preliminary sale of travel documents (tickets) for passenger trains is carried out 45 days before the departure of the train. The national carrier recommends that passengers plan travel ahead of time and purchase travel tickets in advance.

In addition, JSC “NC“ Kazakhstan Temir Zholy ”in conjunction with the Anti-Corruption Agency on an ongoing basis pursues a policy of“ zero tolerance ”for employees of the Company who have committed unlawful acts related to the transportation of stowaways and unchecked baggage. So, since the beginning of the year 130 employees were laid off and 26 people were demoted.

In general, over the five months of this year, the Company's auditors checked 2726 trains, revealed 79 stowaways and 1.5 tons of unregistered cargo luggage.

The ongoing struggle with resellers is now particularly relevant. Every year in Kazakhstan in summer there is a shortage of tickets associated with an increase in passenger traffic. So, this year the Company plans to carry over 6 million passengers during the summer season.

In parallel, work is underway in conjunction with the Ministry of Industry and Infrastructure Development in terms of amending the rules of passenger transportation for group transportation, refunding money for a travel document and boarding passengers through the mobile terminals of the conductor, which will reduce the shadow business in the field of ticket sales.

Press Service of JSC “NC“ Kazakhstan Temir Zholy ”